Eight years after publishing a toothless handbook and compendium on citizens' charters in May 2003, the government on Wednesday took the first step of declaring its intent to bring a law for redress of grievances, but only half-heartedly. The draft unveiled is silent on the quantum of punishment to the erring public servants.
The grievance redressal mechanism of many big e-commerce players is not up to the mark as the number of complaints received by the National Consumer Helpline has risen sharply over the last four years, Consumer Affairs Secretary Rohit Kumar Singh said on Thursday. Addressing an event organised by the Public Affairs Forum of India (PAFI), Singh said the number of complaints registered on the National Consumer Helpline (NCH) has gone up to 90,000 in November compared to 40,000 in the same month last year. "Four years back, the number of complaints pertaining to e-commerce transactions was 8 per cent of the total complaints.
The Delhi government has approved a new bill, the Delhi (Right of Citizen to Time Bound and Ease of Delivery of Services) Bill, 2026, which aims to make time-bound delivery of government services a legal right for citizens. This reform seeks to enhance transparency, accountability, and efficiency through a technology-driven framework, including digital service delivery, automatic escalation for delays, and a grievance redressal mechanism.
Many claim disputes arise not because the insurer refuses to pay but because policyholders don't know the claim process, miss important documents or misunderstand what their policy covers.
The US push for clearer crypto rules is putting pressure on India to fill its own regulatory gap for virtual digital assets.
The Punjab Assembly has passed the Punjab Prisons and Correctional Services Bill, 2026, to modernise the prison system, and the Societies Registration (Punjab Amendment) Bill 2026, to enhance transparency and accountability of societies.
The Reserve Bank of India has updated its e-mandate framework, allowing card issuers to map existing mandates to reissued cards and clarifying rules around transaction limits and customer grievance redressal.
Can your money be protected against online frauds like hacking, digital arrests, etc?
As the government moves to revamp India's securities legislation, unifying three different laws into the Securities Markets Code (SMC), regulatory experts and market insiders have raised concerns on potential funding challenges for the stock market regulator.
INLD president Abhay Singh Chautala criticised the Haryana government, urging them to address the hardships faced by farmers instead of bringing a censure motion against the opposition. He highlighted issues with biometric verifications at 'mandis' and problems with land registry fees.
'Many policyholders do not understand that non-medical expenses, cosmetic treatments, and certain other procedures are not covered by health insurance policies.'
The Haryana government has signed an MoU with the central government to implement Jal Jeevan Mission 2.0, focusing on water quality, sustainability, and long-term resource management with an investment of Rs 3,000 crore.
The Reserve Bank of India (RBI) has unveiled draft norms for branch authorisation and business correspondents (BCs), introducing a two-tiered classification for BCs and redefining 'banking outlets' to include BC-Banking Outlets (BC-BOs), aiming to expand formal banking presence, particularly in rural areas.
The National Commission for Women (NCW) has submitted a comprehensive set of recommendations to various central ministries, outlining a survivor-centric framework to enhance care, justice, and rehabilitation for acid-attack victims.
Salient features of the National Sports Governance Bill that promise to overhaul several aspects of sports governance and the grievance redressal system for athletes and administrators alike in the country.
'The new Bill introduces no policy or rate changes, leaving financial planning strategies largely unaffected.'
'The considerations for choosing between the old and new tax regimes remain essentially unchanged.'
'Subjecting each such creative content to scrutiny will impose burdens on the OTT platforms and impact user experience.'
A group comprising top tech startups and unicorns has raised several "serious concerns" over a platform-based gig workers Bill proposed by the Karnataka government, saying it would hurt the ease of doing business. They told the state government the Bill in its current form would hamper operations and increase regulatory and compliance burden on the nascent gig and startup economy, according to sources.
Patel emphasised that one of the most important features of the bill is the establishment of a dedicated tribunal for resolving disputes, reducing the burden on the judiciary and ensuring quicker justice.
The Rajya Sabha on Tuesday gave its green light to the Multi-State Cooperative Societies (Amendment) Bill 2023. This Bill introduces significant amendments to the Multi-State Cooperative Societies (MSCS) Act. These modifications aim to enhance the transparency and accountability of these cooperatives' operations in a bid to improve governance.
In an apparent answer to crusader Anna Hazare's team mobilising the masses suffering corruption of the lower level bureaucracy, the government has quietly kicked of drafting of a Bill for creating a mechanism for the public services grievance redressal.
Might discuss Ordinance route tomorrow, note circulated among ministers listing discussion topics.
MeitY had stated there was a need to set up GACs as grievance officers hired by the platforms often did not address issues satisfactorily.
Nowhere on the planet, nowhere in mankind's history has such an idea taken the concrete shape in form of a law. The National Food Security Bill, which will come via ordinance and not after the debate in Parliament, is an incredible economic tool to tackle the hunger of poor Indians. Also, it has already been condemned widely as a political gimmick.
Government on Tuesday indicated its willingness to incorporate more changes into the land bill in order to address the concerns raised by opposition parties even as it has already agreed to make at least six amendments in its proposal.
The Rajya Sabha on Wednesday passed the Digital Personal Data Protection Bill 2023 by voice vote following a walkout by opposition members over the Manipur issue.
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Sakshi Balani presents an FAQ on the Food Security Bill that was passed by Lok Sabha on Tuesday.
'We're going to campaign across the country to convince more candidates to endorse some/all of these issues -- and hold them to their promises if and when they are elected.'
Senior Bharatiya Janata Party leader Murli Manohar Joshi on Monday described the United Progressive Alliance's ambitious Food Security Bill as nothing but a 'vote security bill'.
It will allow more transparency in policies and flexibility in premium payment, besides improving processing of claims.
Pushed by Congress vice president Rahul Gandhi, the government looks set to shortly bring ordinances on two anti-corruption bills along with three other legislations which could not be passed during the just-concluded Parliament session.
The Bill has already been passed by the Lok Sabha.
The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011 was tabled in the Lok Sabha on Tuesday by V Narayanasamy, Minister of State for Personnel, Public Grievances and Pensions.
In a bid to check fraud, the Reserve Bank on Friday decided to permit all banks to introduce card-less cash withdrawal through ATMs.
The Reserve Bank on Thursday asked card companies not to issue unsolicited credit cards or upgrade an existing card without the explicit consent of the customer, failing which they will have to pay double the billed amount as penalty. It also asked card issuers and third-party agents not to resort to intimidation or harassment during recovery of dues from customers. In its master directions on credit card and debit card issuance, the RBI said "the issue of unsolicited cards/upgradation is strictly prohibited".
Government on Tuesday introduced a bill in the Lok Sabha that makes it mandatory for every authority or department to publish a citizen's charter and address grievances within 30 days, failing which the official concerned would face action.
The government on Thursday tabled the Digital Personal Data Protection Bill 2023 in the Lok Sabha with an aim to protect the privacy of Indian citizens, while proposing a penalty of up to Rs 250 crore on entities for misusing or failing to protect digital data of individuals.
Union Minister for Rural Development on Thursday met nine Union Ministers with the draft of a Bill for lower level bureaucracy, which is likely to be presented in parliament by early next week.
The NIT Sringar has agreed to many of students's demands but did not reply to another major demand that the HRD minister or the PM should hoist the tricolour at the campus.
A parliamentary panel has recommended replacing the word 'seamen" with 'sea-persons' in the Merchant Shipping Amendment Bill, which aims at governing the welfare of seafarers, to make the legislation gender neutral.
